Feature 09 — Escalation
Spotting the problem is half the job, routing it is the rest
Anomalies are triaged into a queue by severity, and a flagged issue drafts its own escalation, recipient, priority, SLA and a plain-language summary, so the person who can fix it hears about it in context, fast.
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kova / workflows / flagged issues
Flagged this month
4 issues · sorted by severity
Exchange House
Main electric: 14 missing days · 3× spike
CRITICAL
40 Holborn
Gas: implausibly high vs prior year
Spinningfields
Water: unusual weekend pattern
King William
EPC expires in 3 months
Escalation AUTO-DRAFTED
Summary
Main electric reads missing for 14 days in May 2024. Gap-fill estimates show a 3× spike vs prior year. Likely meter fault, please coordinate a site visit.
Send escalation
What you're looking at
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Triaged by severity. Critical, warning and info are sorted so the meter fault rises above the EPC reminder automatically.
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The escalation drafts itself. Recipient, priority and a 48-hour SLA are pre-filled from the flag, so nothing stalls waiting to be written.
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Context travels with it. The summary names the fault and the likely cause in plain language, so the fix starts informed, not from scratch.